Dear Reader,
Welcome to Issue 15 of Outbound Focus.
This is not a full newsletter but an interim note to keep
you up to date on some significant outbound issues in the
US.
There are two activities getting a lot of attention in
the outbound industry there:
- CPUC -
setting an acceptable rate for abandoned calls
in California
- FTC -
proposal for a national US 'Do Not Call' list,
including predictive dialing review
See below for a brief overview of what is happening and
expect more from us over the summer as these bodies make
their rulings and views known.
Jamie Stewart
editor@outboundfocus.com
P.S. You have received this email either because
you have subscribed with us, or because we believe that
you, as a call center professional, will come to find it
an invaluable resource.
CPUC - Setting an Acceptable Rate
for Abandoned Calls
On 06 May 02, the California
Public Utilities Commission (CPUC) issued a draft decision
on an amendment to the Public Utilities Code, which
sets an acceptable rate for abandoned calls on predictive
campaigns.
After considering arguments from all sides, including those
from Sytel,
the parent company of Outbound
Focus, the CPUC proposed the following rates for calls
answered by a human (live calls):
To read the full text of the CPUC's interim ruling, click
here. (PDF format, 123Kb)
A final decision will be reached after the current comment
period is over, on or before 01 July 02. We plan to comment
on it in our next newsletter, and see what conclusions can
be drawn from it for outbound activities outside California.
FTC - Proposal for a National US 'Do
Not Call' List
The US Federal
Trade Commission (FTC) is holding a review in the first
week of June to consider whether the US should have a national
'Do Not Call' list. As part of the hearings there will
be a review of predictive dialing.
Coming hard on the heels of what is happening in California,
it is likely that there will be some interesting debate.
We don't want to comment ahead of the hearings, but hope
to be able to report on them afterwards.
To view the submissions made by all interested parties,
including from our Sytel
parent, in advance of the Hearing, click
here.
