"Certain knowledge, to the extent that it ever comes, is given to us only after the moment of opportunity has passed."
(Wealth & Poverty - George Gilder)
Thank you, Mr. Gilder, but what does this have to do with my call center or customer?
"To learn about some opportunities, you need to sit back and listen"
"No! He hardly said a word. Anyway, I was too busy reading him my script..."
If you call someone and truly want to make your mark, then don't forget to listen. You may learn something and even trip over an opportunity you had never dreamt of.
Thank you, Mr. Gilder.