addressing best practice issues from the world of outbound call centers
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Outbound Focus      
 links


These are sites which you may find useful and informative in the development of a responsible and effective outbound strategy.


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call center activity in the Asia Pacific region
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daily newsletter
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resources for improving telemarketing performance
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weekly tips email
resource store
discussion forum
seminars
telesales reports
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searchable database of call centers, statistics and resources
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statistical analysis
database of call
   centers
industry news
resource library
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consulting and info on all contact center aspects
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benchmarking
newsletter
articles
resource shop
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Call Center news, articles and conference information
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free articles
hardcopy & email
   newsletter
job board
interactive discussion
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resource center for call center managers
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bookstore
tutorials
benchmarking
articles
training
yellow pages
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resources for call center operations
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headlines
newsletter
resource links
bookstore
events calendar
jobs board
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all aspects of call center management
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many articles, some
   spotlighting Australia
management articles
operations articles
case studies
events calendar
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news reports on call center activity and products
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industry trends reports
newsletter
industry stats
product reviews
case studies
jobs board
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India-focused information and resources
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discussion forum
news
outsourcing info
product directory
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newspaper-format call center news
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headlines
management guides
articles
jobs board
events calendar
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communication portal for the call center industry
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forums
chat rooms
bookstore
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CRM resource center
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daily news
white papers
case studies
career & event listings
e-newsletter
experts corner
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CRM portal and knowledge base, from IT Toolbox
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news
tech discussions
white papers
career listings
resource directory
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independent CRM resource center
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daily news
white papers
case studies
yellow pages
presentations
bulletin board
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all things CRM
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based at Purdue
   University, Indiana
seminar series
white papers
research papers
bookstore
discussion forum
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contact center and customer care portal (formerly Tele-Market)
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forums
events calendar
used equipment
jobs board
newsletter
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members-only community site for contact center managers
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contact center visits
roundtable discussion
    events
annual retreat
online discussions
articles
reports
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reference resources for direct marketing
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articles
services & suppliers
    listings
jobs board
bookstore
events listings
Direct Marketing Associations - worldwide
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legislation and guidance on Direct Marketing in specific territories
 
 
If the territory you require is not here, try www.the-dma.org, which has a more comprehensive listing.
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customer service portal
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articles
research papers
bookstore
speaker bureau
events board
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the first CRM portal in Greater China
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Asia Pacific-centered
   articles
newsletter
events listing
China advisors list
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coaching and training programs for inbound and outbound contact centers
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motivation games
free newsletter
service tips
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outbound lead generation and database services
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resource directory
tele-sales articles
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call center site design solutions
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research links
design links
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Call Center, Help Desk, CRM, and Telecom educational products and services
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events calendar
bookstore
monitoring forms
certifications
training videos
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call center, help desk and CRM activity in South Africa
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newsletter
white papers
presentations
workshops
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directory of telesales, telemarketing, customer service and call center resources
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links to wide range of
   info/ vendors
bookstore
jobs board
events calendar
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portal for telephony and telebusiness
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comprehensive range of links
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This site was created by Sytel Limited to
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We aim to be vendor-independent and do not promote specific companies or products.
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