These are sites which you may find useful and informative in the development of a responsible and effective outbound strategy.

Asia Pacific Call Centre News Service

Focus: call center activity in the Asia Pacific region

Features: daily newsletter

Business By Phone

Focus: resources for improving telemarketing performance

Features: weekly tips email, resource store, discussion forum, seminars, telesales reports

Call Centre Database

Focus: searchable database of call centers, statistics and resources

Features: statistical analysis, database of call centers, industry news, resource library

Call Center Depot

Focus: consulting and info on all contact center aspects

Features: benchmarking, newsletter, articles, resource shop

Call Center Exchange

Focus: Call Center news, articles and conference information

Features: free articles, hardcopy & email newsletter, job board, interactive discussion

Call Center Learning Center

Focus: resource center for call center managers

Features: bookstore, tutorials, benchmarking, articles, training, yellow pages


Focus: resources for call center operations

Features: headlines, newsletter, resource links, bookstore, events calendar, jobs board

Call Centre Managers Forum

Focus: all aspects of call center management

Features: many articles, some spotlighting Australia, management articles, operations articles, case studies, events calendar

Call Center News Service

Focus: news reports on call center activity and products

Features: industry trends reports, newsletter, industry stats, product reviews, case studies, jobs board

Call Centers India

Focus: India-focused information and resources

Features: discussion forum, news, outsourcing info, product directory

Call Center Times

Focus: newspaper-format call center news

Features: headlines, management guides, articles, jobs board, events calendar

Call Center Voice

Focus: communication portal for the call center industry

Features: forums, chat rooms, bookstore


Focus: CRM resource center

Features: daily news, white papers, case studies, career & event listings, e-newsletter, experts corner

CRM Assist

Focus: CRM portal and knowledge base, from IT Toolbox

Features: news, tech discussions, white papers, career listings, resource directory

CRM Forum

Focus: independent CRM resource center

Features: daily news, white papers, case studies, yellow pages, presentations, bulletin board

CRM Portal

Focus: all things CRM

Features: based at Purdue University, Indiana seminar series, white papers, research papers, bookstore, discussion forum

CRM Xchange

Focus: contact center and customer care portal (formerly Tele-Market)

Features: forums, events calendar, used equipment, jobs board, newsletter

Customer Contact Strategy Forum

Focus: members-only community site for contact center managers

Features: contact center visits, roundtable discussion events, annual retreat, online discussions, articles, reports


Focus: reference resources for direct marketing

Features: articles, services & suppliers listings, jobs board, bookstore, events listings

Direct Marketing Associations – worldwide

Focus: legislation and guidance on Direct Marketing in specific territories

Features: territory-specific information


Focus: customer service portal

Features: articles, research papers, bookstore, speaker bureau, events board

Greater China CRM

Focus: the first CRM portal in Greater China

Features: Asia Pacific-centered articles, newsletter, events listing, China advisors list

Impact Learning Systems

Focus: coaching and training programs for inbound and outbound contact centers

Features: motivation games, free newsletter, service tips

Intouch Inc.

Focus: outbound lead generation and database services

Features: resource directory, tele-sales articles

KSBA Architects

Focus: call center site design solutions

Features: research links, design links

Resource Center

Focus: Call Center, Help Desk, CRM, and Telecom educational products and services

Features: events calendar, bookstore, monitoring forms, certifications, training videos


Focus: call center, help desk and CRM activity in South Africa

Features: newsletter, white papers, presentations, workshops


Focus: directory of telesales, telemarketing, customer service and call center resources

Features: links to wide range of info, vendors bookstore, jobs board, events calendar

Webportal for Telebusiness

Focus: portal for telephony and telebusiness

Features: comprehensive range of links