These are sites which you may find useful and informative in the development of a responsible and effective outbound strategy.
Asia Pacific Call Centre News Service
Focus: call center activity in the Asia Pacific region
Features: daily newsletter
Business By Phone
Focus: resources for improving telemarketing performance
Features: weekly tips email, resource store, discussion forum, seminars, telesales reports
Call Centre Database
Focus: searchable database of call centers, statistics and resources
Features: statistical analysis, database of call centers, industry news, resource library
Call Center Depot
Focus: consulting and info on all contact center aspects
Features: benchmarking, newsletter, articles, resource shop
Call Center Exchange
Focus: Call Center news, articles and conference information
Features: free articles, hardcopy & email newsletter, job board, interactive discussion
Call Center Learning Center
Focus: resource center for call center managers
Features: bookstore, tutorials, benchmarking, articles, training, yellow pages
CallCenterOps
Focus: resources for call center operations
Features: headlines, newsletter, resource links, bookstore, events calendar, jobs board
Call Centre Managers Forum
Focus: all aspects of call center management
Features: many articles, some spotlighting Australia, management articles, operations articles, case studies, events calendar
Call Center News Service
Focus: news reports on call center activity and products
Features: industry trends reports, newsletter, industry stats, product reviews, case studies, jobs board
Call Centers India
Focus: India-focused information and resources
Features: discussion forum, news, outsourcing info, product directory
Call Center Times
Focus: newspaper-format call center news
Features: headlines, management guides, articles, jobs board, events calendar
Call Center Voice
Focus: communication portal for the call center industry
Features: forums, chat rooms, bookstore
CRM2day
Focus: CRM resource center
Features: daily news, white papers, case studies, career & event listings, e-newsletter, experts corner
CRM Assist
Focus: CRM portal and knowledge base, from IT Toolbox
Features: news, tech discussions, white papers, career listings, resource directory
CRM Forum
Focus: independent CRM resource center
Features: daily news, white papers, case studies, yellow pages, presentations, bulletin board
CRM Portal
Focus: all things CRM
Features: based at Purdue University, Indiana seminar series, white papers, research papers, bookstore, discussion forum
CRM Xchange
Focus: contact center and customer care portal (formerly Tele-Market)
Features: forums, events calendar, used equipment, jobs board, newsletter
Customer Contact Strategy Forum
Focus: members-only community site for contact center managers
Features: contact center visits, roundtable discussion events, annual retreat, online discussions, articles, reports
Direct Marketing.org
Focus: reference resources for direct marketing
Features: articles, services & suppliers listings, jobs board, bookstore, events listings
Direct Marketing Associations – worldwide
Focus: legislation and guidance on Direct Marketing in specific territories
Features: territory-specific information
eCustomerServiceWorld
Focus: customer service portal
Features: articles, research papers, bookstore, speaker bureau, events board
Greater China CRM
Focus: the first CRM portal in Greater China
Features: Asia Pacific-centered articles, newsletter, events listing, China advisors list
Impact Learning Systems
Focus: coaching and training programs for inbound and outbound contact centers
Features: motivation games, free newsletter, service tips
Intouch Inc.
Focus: outbound lead generation and database services
Features: resource directory, tele-sales articles
KSBA Architects
Focus: call center site design solutions
Features: research links, design links
Resource Center
Focus: Call Center, Help Desk, CRM, and Telecom educational products and services
Features: events calendar, bookstore, monitoring forms, certifications, training videos
SA teleLINK
Focus: call center, help desk and CRM activity in South Africa
Features: newsletter, white papers, presentations, workshops
Tele-Plaza
Focus: directory of telesales, telemarketing, customer service and call center resources
Features: links to wide range of info, vendors bookstore, jobs board, events calendar
Webportal for Telebusiness
Focus: portal for telephony and telebusiness
Features: comprehensive range of links