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Articles | Tips


1. ‘Predictive Dialing – a Shockwave from the US’

from Call Centre Management (March/ April ’99)

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2. ‘New Guidlines for Predictive Dialer Use’

from Call Center Management Solutions (April ’99)

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These two articles were written by Sytel for call center publications in the spring of ’99 reviewing the US Direct Marketing Association‘s predictive dialing guidelines.

3. ‘An Overview of Do-Not-Call Sytems’

from Outbound Focus newsletter (Issue 09)

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If the outbound industry is to remain stable and healthy in years to come, it has to get to grips with the issue of what to do for those consumers who don’t wish to be called. This is a brief report on the state of play so far in some of the major outbound territories.

4. ‘New Codes of Practice to Pull Outbound Into Line’

from Customer Interface Europe (July/ Aug ’01)

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5. ‘Outbound’s Steamy Situation’

from Customer Interface (Aug ’01)

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Tip of the Month

We continue our ‘Tip of the Month‘ column, featuring articles written by us as well as leading figures from the world of outbound.

This popular service is incorporated into our email newsletter, sent free to call center professionals worldwide.

As a service to the industry, we continue to provide access to the gems in this archive. Click on the tip to view it.

1. Art Sobzcak – Effective Sales Statements2. Sytel – Predictive Hangups3. Carl Adkins – Don’t Forget to Listen4. Sytel – Chasing Debt Arrears
5. Rod Jones – Setting Up for Outbound6. Sytel – Realistic Overdialing7. Art Sobzcak – Sending Sales Literature8. Sytel – Answering Machine Detection
9. Simon Kriss – Telesales: All in the First Few Minutes10. Sytel – The Price of Predictive11. Philip Lew – Optimizing Call Center Effectiveness12. Sytel – What’s the Magic Number?
13. Elizabeth Winter – The ‘F’ word in Telemarketing14. Sytel – Business to Business Calling15. Dale Nabors – What Are You Selling?16. Sytel – Getting to Grips with DMA Compliance
17. Niels Kjellerup – Let the Customer BUY18. Sytel – Choosing a Dialer?19. Brian Stennett – An Inbound Perspective