Outbound Focus provides a free email newsletter to call center professionals worldwide.

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This information service is aimed at plugging a gap in the outbound market. It looks at the issues shaping this market on a global basis, including best business practices, and technological and legislative developments.

We aim to stimulate and educate.
 

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The Champagne Challenge

We are offering a case of Champagne to the writer of the best article published in Outbound Focus.

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Call Center Humor

Know any good telemarketing/ call center jokes or anecdotes, for publication in our 'Candy Store' section?

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